Frequently Asked Questions
Everything you need to know about shopping with HaneAme.
How do I determine the correct size for my order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own body or a similar garment you already own to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location but generally range from 10-21 business days. Tracking information is provided via email once dispatched.
Which payment methods do you accept?
HaneAme accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your garments ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to reduce environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.